Selected engagements led prior to founding The Crisis Studio, while at Deloitte and the World Bank Group — described here in the same anonymized terms used in that work.
“I had the pleasure of working with Kye when he led the design and facilitation of a tabletop crisis management exercise for our executive team. He did an outstanding job from start to finish. He took the time to understand exactly what we needed and built those requirements into the exercise with care and precision. Nothing we asked for was overlooked, and the scenario was realistic, well structured, and appropriately challenging for senior leaders. As a facilitator, he was excellent. He kept the discussion focused, drew out thoughtful participation, and created an environment in which the team could test decisions, surface gaps, and learn without losing momentum. The session was tightly run, professional, and highly productive. I would not hesitate to work with him again and recommend him without reservation to any organization looking for a skilled, reliable partner to design and lead a very high quality crisis management tabletop exercise.”
Without naming individual organizations, the breadth looks like this: Fortune 10 and Fortune 500 enterprises, global technology and consumer tech companies, major banks and insurers, airlines and travel technology providers, automotive and industrial manufacturers, food, beverage, and restaurant brands, energy and infrastructure companies, hospitality and gaming operators, and U.S. federal, state, and local government bodies — plus international institutions spanning more than 200 offices in 188 countries.
Implementation, administration, and custom solution delivery on the leading crisis management, mass notification, and business continuity systems.
Led the Operational Resilience workstream of an enterprise-wide digital transformation — governance structure, reporting, and the testing & exercise program.
Educated senior leadership on crisis management practice, facilitated a ransomware tabletop exercise, and designed a global crisis management playbook.
Facilitated the first end-to-end disaster recovery test spanning thirteen critical business services.
Conducted a resilience assessment that led to the alignment and re-tiering of the organization's IT environment.
Mapped the recoverability of critical services through a merger, giving executives a basis for scoping disaster recovery testing.
Conducted a program assessment, an operating model lab, two virtual tabletop exercises, and designed the governance structure for the IT resilience program.
Designed and built the business continuity program, and led education and awareness sessions with the executive leadership team.
Designed and facilitated the first successful disaster recovery test of a state-run Affordable Care Act health benefit exchange, recognized for outstanding client service.
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Exercises often require access to crisis plans, escalation structures, and vulnerabilities. NDAs are available on request.
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