Selected engagements led prior to founding The Crisis Studio, while at Deloitte and the World Bank Group — described here in the same anonymized terms used in that work.
Without naming individual organizations, the breadth looks like this: Fortune 10 and Fortune 500 enterprises, global technology and consumer tech companies, major banks and insurers, airlines and travel technology providers, automotive and industrial manufacturers, food, beverage, and restaurant brands, energy and infrastructure companies, hospitality and gaming operators, and U.S. federal, state, and local government bodies — plus international institutions spanning more than 200 offices in 188 countries.
Implementation, administration, and custom solution delivery on the leading crisis management, mass notification, and business continuity systems.
Led the Operational Resilience workstream of an enterprise-wide digital transformation — governance structure, reporting, and the testing & exercise program.
Educated senior leadership on crisis management practice, facilitated a ransomware tabletop exercise, and designed a global crisis management playbook.
Facilitated the first end-to-end disaster recovery test spanning thirteen critical business services.
Conducted a resilience assessment that led to the alignment and re-tiering of the organization's IT environment.
Mapped the recoverability of critical services through a merger, giving executives a basis for scoping disaster recovery testing.
Conducted a program assessment, an operating model lab, two virtual tabletop exercises, and designed the governance structure for the IT resilience program.
Designed and built the business continuity program, and led education and awareness sessions with the executive leadership team.
Designed and facilitated the first successful disaster recovery test of a state-run Affordable Care Act health benefit exchange, recognized for outstanding client service.
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Exercises often require access to crisis plans, escalation structures, and vulnerabilities. NDAs are available on request.
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